Help Desk

Location: Raleigh, NC
Date Posted: 04-11-2018
Help Desk
Raleigh, NC
Help Desk Job Summary:  
  • Candidate applies basic helpdesk support skills, company policies and procedures in a Tier 1 Help Desk environment providing live chat sessions and email support for products and services on our client’s, the US Postal Service, website.
  • Incumbent must have a good understanding of the general/technical aspects of a Tier 1 Help Desk.
  • He/she will primarily provide end-user assistance via live chat sessions that are routine to moderately complex in nature and require basic problem resolution and independent judgment.
  • The successful incumbent must allocate his/her own time efficiently and will receive general instructions on all work.
Help Desk Background:    
  • A high school diploma or equivalent, minimally.
  • A two or four year post-high school degree in a technical field is preferred
  • May hold entry level certification(s) in field of work.
  • Typically, two - three years of work experience in a helpdesk or call center environment.
  • Previous experience supporting customers via live chat is preferred.
  • Candidates must have Microsoft Office product knowledge and trouble shooting skills, to include:
    • Microsoft Office 2003 - 2013
    • Microsoft Outlook 2003- 2013 Live Chat
    • any Customer Relationship Management (CRM) software tools
  • Possesses the ability to successfully manage and prioritize concurrent task, i.e., handling three chat sessions at one time.
  • Showcase the ability to communicate well (orally and in writing) working with the client’s consumers/customers.
  • Positive attitude and work ethic. Self-motivated.
  • Ability to work well alone or within a team setting
Division Vice President - I.T.
CareNational Healthcare Services
480.681.0168 (CALL – TEXT – FAX)
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