Technical Solutions Rep

Location: Montgomery, AL
Date Posted: 08-31-2018
Technical Solutions Rep
Montgomery, AL
** No remote work. Must be onsite in Montgomery, AL. **
* This is a Full-Time, CONTRACT assignment, expected to last around 8 months, or longer! *

Technical Solutions Rep Job Summary:
  • Provide superior customer service in a contact/call center/help desk environment. 
  • Answer general and technical questions from end-users regarding navigation of government websites in a leveraged environment supporting multiple accounts. 
  • Work independently while using standard protocol to respond to more complex customer issues.
  • Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).
  • Proactively assist customers to avoid or reduce problem occurrence.

Technical Solutions Rep Background:
  • High school education or equivalent; some college level education Preferred.
  • Prefer around 5 years of general experience, or some combination of experience and college level education. 
  • Requires roughly 6 month customer service experience.
  • Candidates must be eligible to obtain a government security clearance and cannot be delinquent on any Federal Debt. 
  • Demonstrates proficiency in the use of computers and multi-line telephones.
  • Must be able to obtain Public Trust Clearance.  
623.201.8732 (CALL – TEXT – FAX)
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