Technical Support - Call Center

Location: Montgomery, AL
Date Posted: 08-31-2018
Technical Solutions Representative
Montgomery, AL
Job Type:  Contract
** No remote work - Must be onsite in Montgomery, AL. **
* This is a Full-Time, CONTRACT assignment, expected to last around 8 months, or longer! *
About the Job:

CareNational, a leading IT and healthcare staffing organization, is currently looking for multiple Technical Solutions Representatives for a federal agency in Montgomery, AL.  You’ll be responsible for independently using standard protocol to respond to more complex customer issues and to successfully resolve more difficult technical issues from incoming customers and system notifications.
Technical Solutions Rep Duties & Responsibilities:
  • Provide superior customer service in a contact/call center/help desk environment. 
  • Answer general and technical questions from end-users regarding navigation of government websites in a leveraged environment supporting multiple accounts. 
  • Work independently while using standard protocol to respond to more complex customer issues.
  • Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).
  • Proactively assist customers to avoid or reduce problem occurrence.
Technical Solutions Rep Background: 
  • High school education or equivalent; some college level education Preferred.
  • Prefer around 5 years of general experience, or some combination of experience and college level education. 
  • Requires roughly 6 month customer service experience.
  • Candidates must be eligible to obtain a government security clearance and cannot be delinquent on any Federal Debt. 
  • Demonstrates proficiency in the use of computers and multi-line telephones.
  • Must be able to obtain Public Trust Clearance.  
Technical Solutions Rep Benefits: 

Position provides a comprehensive benefits plans that include Medical, Dental, and Vision. Including 401(k), PTO, Paid Holidays, and Life Insurance benefits. 
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Division Vice President - I.T.
CareNational Healthcare Services
480.681.0168 (CALL – TEXT – FAX)
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