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Patient Service Representative

Tyler, TX · Administrative
Patient Service Representative - Hospital System
Tyler, TX

*** This is a Full-Time, Benefits Available, CONTRACT-TO-HIRE position expected to convert into a permenant role after roughly 3 months!  ***
Patient Service Representative Job Summary:
  • Addresses patient inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.
  • Verify member eligibility, claim and authorization status for providers.
  • Responsible for thorough follow-up and completion of all patient, and health plan inquires or requests
  • Responsible for accurate, complete and correct documentation regarding all issues, and/or inquires, complaints and grievances
  • Function efficiently and productively in a high-volume telephone call center.
  • Maintain departmental productivity and quality standards.
  • Provide follow-up assistance as needed

Patient Service Representative Background: 
  • Requires an education level of at least a high school diploma or GED.
  • Around 1 year customer service experience with at least 6 months experience in an office setting, call center setting, or phone support role.
  • Healthcare experience is required, including basic familiarity with medical terminology.
  • Computer skills to include Microsoft Word, Excel and basic data entry, including the ability to learn new and complex computer system applications.
  • Must test at a minimum of 35-40 wpm typing with a high level of accuracy.
  • Prefer candidates Bilingual in English and Spanish


623.201.8732 (CALL – TEXT – FAX)
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