Billing Customer Service Representative - Managed Care
Billing Customer Service Representative Job Summary:
Provide friendly, prompt and accurate responses to billing inquiries
Coordinate responses to member and group inquiries related to invoicing, premiums receivable, and cash receipts
Answer premium billing questions from individual subscribers, group (business customer) contacts, and internal sources in a courteous, professional, and timely manner via phone, email and customer service tickets
Research and analyze account balances and transactions to validate customer activity and resolve issues
Process customer payments – set up recurring payments and process walk-in payments
Coordinate with other departments, as needed, to resolve billing concerns
Billing Customer Service Representative Background:
Requires an education level of at least a high school diploma or GED; Associates degree in Finance or Accounting is preferred
Around 1-2 years of customer service experience, specifically handling financial-related transactions
Healthcare experience is preferred, including basic familiarity with medical terminology.
Knowledge of health care delivery system, Medicaid/Medicare and related state programs is a significant plus.
Computer skills to include Microsoft Word, Excel and basic data entry, including the ability to learn new and complex computer system applications.