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Billing Customer Service Rep

Madison, WI · Administrative
Billing Customer Service Representative - Managed Care
Madison, WI
Billing Customer Service Representative Job Summary:
  • Provide friendly, prompt and accurate responses to billing inquiries
  • Coordinate responses to member and group inquiries related to invoicing, premiums receivable, and cash receipts
  • Answer premium billing questions from individual subscribers, group (business customer) contacts, and internal sources in a courteous, professional, and timely manner via phone, email and customer service tickets
  • Research and analyze account balances and transactions to validate customer activity and resolve issues
  • Process customer payments – set up recurring payments and process walk-in payments
  • Coordinate with other departments, as needed, to resolve billing concerns

Billing Customer Service Representative Background: 
  • Requires an education level of at least a high school diploma or GED; Associates degree in Finance or Accounting is preferred
  • Around 1-2 years of customer service experience, specifically handling financial-related transactions
  • Healthcare experience is preferred, including basic familiarity with medical terminology.
  • Knowledge of health care delivery system, Medicaid/Medicare and related state programs is a significant plus.
  • Computer skills to include Microsoft Word, Excel and basic data entry, including the ability to learn new and complex computer system applications.


623.201.8732 (CALL – TEXT – FAX)
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