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Patient Scheduler

Sun City, AZ · Healthcare
Patient Scheduling Support Associate – Hospital System
Sun City, AZ
 
*** Full Time, Benefits Available, CONTRACT opportunity, expected to last several months, or longer! ***
 
Scheduling Associate Job Summary: 
  • Makes and responds to calls from patients, provider offices and facilities for scheduling services. 
  • Coordinates patients, facility resources, physicians, ancillary staff, documents, records, referrals, authorizations and insurance providers to effectively schedule medical procedures.
  • Schedules tests and procedures in scheduling software system according to the guidelines established by the individual hospital departments and central scheduling standards.
  • Obtains and documents prior authorizations, referrals, or other authorizations as required by facilities and insurance carriers.
  • As assigned, collects pre-payments and verifies insurance coverage.
  • Acquires and documents pertinent patient medical information in accordance with procedural guidelines.
  • Provides patients with information, pre and post-test instruction and directions, location directions, and answers to questions. Refers questions to medical offices as appropriate. 
Scheduling Associate Background:  
  • High School diploma or equivalent; Associate’s Degree preferred.
  • At least 2 year of medical clerical experience; preferably in a physician or hospital central scheduling setting.
  • Strong computer literacy (MS Excel, Word, Outlook, etc) and typing skills (30-40 WPM) are necessary.
  • 1-2 years of prior outpatient testing or surgical scheduling experience is highly desired.
  • Familiarity with medical terminology, customer service, or a call center background are also preferred.
  • Must have basic grasp of medical terminology and clinical reports or documentation.
  • Should poses basic business acumen, such as knowledge of the relationships between network providers, beneficiaries, and managed care organizations.
  • Strong oral and written communication skills; ability to interact within all levels of the organization as well as with external contacts. 
  • Must be able to write clearly, concisely, and professionally about medical cases.
  • Must be able to prioritize, plan, and handle multiple tasks/demands simultaneously.
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Gisselle Dela Peña
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CareNational
gisselle@carenational.com
410.983.9864 (CALL – TEXT – FAX)
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